Rendering ssues with some mailing in Inxmail New Xperience or Inxmail Platform

Incident Report for Inxmail System

Update

Our technical teams continue to work on a permant solution for the few customers still impacted.
We apologise for the inconvenies and challenges this has caused.
Our next Update will be tomorrow 16.10.2026 at 9:00 CEST
Posted Oct 15, 2026 - 17:50 CEST

Update

The work of our technical teams is ongoing.
Thank you for your cooperation.
Posted Oct 15, 2026 - 15:55 CEST

Update

We are still working on the situation as the problem has not been fully resolve.
Thank you for your understanding.
Posted Oct 15, 2026 - 14:19 CEST

Identified

Our technical teams have confirmed that only a very restrictive customer group are impacted.
A bug fix will be deployed by 14:00 CEST.
We thank you for your patience.
Posted Oct 15, 2026 - 12:50 CEST

Update

Our technical teams have confirmed that only a very restrictive customer group are impacted.
A bug fix will be deployed by 14:00 CEST.
We thank you for your patience.
Posted Oct 15, 2026 - 12:49 CEST

Investigating

Some mailings containing content containers and links or buttons may fail to render correctly.
Our technical teams are informed and working on resolving the issue.

Please note: existing elements (containers, links and/or buttons) are impacted. Newly inserted element will work as expected and can be substituted for broken elements.
Posted Oct 15, 2026 - 11:14 CEST
This incident affects: Newsletters & campaigns (Web interface).